Welcome to Ruli Help. This page covers common tasks, purchases, restore, and how to reach us. Legal documents (Terms of Use, Privacy Policy, and EULA) are available in Settings.
Ruli is for adults 18 and older. It helps you keep a reusable travel Inventory and build packing checklists for trips.
1. Getting started
- Complete onboarding and create an account with email or Sign in with Apple.
- Set your profile and date of birth. You must be at least 18.
- Add gear in Inventory. A category is required.
- Create a trip in Trips and set one trip to In Progress.
- Open Checklist, open the packing list, check items, and use Add Item to pull from Inventory.
2. Checklist
- Only the In Progress trip drives the Checklist tab.
- Checking items updates packing progress.
- Removing an item from a packing list does not delete it from Inventory.
- If you hit an item limit, use Coins expansions for that checklist and/or VIP as shown in the prompt.
- When every item is packed, tap Done. The trip moves to Past Trips.
3. Trips
- Statuses include Upcoming, In Progress, and Past.
- Only one trip can be In Progress at a time.
- Past trips usually stop counting against concurrent unfinished-trip limits.
- Free and VIP tiers have different concurrent trip caps. Current limits are shown in the app, including on the VIP screen.
4. Inventory
- Inventory is your reusable catalog of items.
- Free users have a base capacity. Coins can permanently expand Inventory. VIP raises the cap while active.
- When VIP expires, existing items are kept. You may be blocked from adding more until you are under the permanent cap.
5. Coins
- New accounts may receive a one-time welcome Coin grant as shown in Me when the product enables it.
- Coin packs are optional one-time purchases through the Apple App Store.
- Spend Coins to unlock optional capacity, such as Inventory expansions or checklist expansions for the current In Progress trip.
- Checklist expansions typically apply only to the trip you expand.
- Deleting a trip does not refund Coins spent on that trip’s expansions.
- Coins are licensed for use inside Ruli only. They have no cash value outside the app.
- Coins are credited to your Ruli account on our servers.
6. VIP
- VIP is an auto-renewable Apple App Store subscription. Plan types may include weekly, monthly, or three-month membership, as shown at purchase.
- Payment is charged to your Apple ID at confirmation of purchase. Ruli does not charge your card directly.
- While active, VIP raises selected limits for trips, Inventory, and checklist as described on the VIP screen.
- Subscriptions renew automatically unless you cancel in your App Store subscription settings at least 24 hours before the end of the current period if required by Apple.
- Deleting the app or deleting your Ruli account does not cancel VIP.
- Full purchase terms are in Settings → Terms of Use.
7. Restore Purchases
Open Settings → Restore Purchases and use the same Apple ID you used to buy. Restore is also available from the VIP screen.
- Restore Purchases is intended to restore an eligible active VIP subscription billed by Apple.
- Coin balances and packing data are stored on Ruli’s servers with your account. Sign in with the same account to load them on another device.
- If a VIP purchase is missing, wait a moment, confirm you are signed into the same Apple ID, then tap Restore Purchases again.
8. Billing, cancellation, and refunds
For billing, renewal, cancellation, or refund questions, use your App Store purchase history and Apple Support. We cannot view your full payment details and cannot issue App Store refunds directly.
Do not send full payment card numbers in email.
When you write about a purchase problem, include the store you used (Apple App Store) and the approximate purchase date.
9. Account, age, and privacy
- Edit profile from Me → Edit Profile.
- Date of birth changes must still meet the 18+ rule.
- Delete Account in Settings removes that account’s Ruli data from our servers and cannot be undone.
- Packing data is uploaded to Ruli’s servers and associated with your account.
- Uninstalling the app does not by itself delete your server records. Delete Account if you want that data removed.
10. Troubleshooting
- Cannot add items or trips. You may have hit a free or VIP capacity limit. Check the on-screen message, Coins, or VIP.
- Sign-in fails. Confirm email and password or Apple ID, agree to the terms, wait for the app to finish starting, then try a full restart.
- Purchase or VIP missing. Tap Restore Purchases and confirm the same Apple ID. For charges and refunds, contact Apple.
- Age message. Ruli requires users to be at least 18.
11. Contact us
Please include:
- Ruli app version, if available;
- device model and iOS version;
- whether you use email or Sign in with Apple; and
- a short description and screenshots if helpful.
We typically reply within a few business days. For App Store charges and refunds, use Apple Support or reportaproblem.apple.com.